Services
Training and support
We train your team and support model and software after rollout.
Training
On site
Half-day training
For up to eight participants, with a certificate of AI literacy under Art. 4 AI Act.
On site
Full-day training
For up to eight participants, with exercises on your own tasks and a certificate of AI literacy.
Support and maintenance
Service hours are Monday to Friday, 8 am to 5 pm, excluding public holidays in Saxony-Anhalt.
For models M and L and S1
Support Basic
Requests by email, response within two working days.
For S2 and S3
Support Plus
Plus telephone, response on the next working day, adjustments of up to four hours per month.
For S4
Support Pro
As Plus, adjustments of up to six hours per month.
For S5
Support Premium
Response within four hours during service hours, adjustments of up to ten hours per month. The scope depends on the size of the system.
In all packages
Response time means a qualified reply on the reported case, not its resolution.
Bug fixing is always included when the software deviates from the agreed behaviour. Maintenance covers security and system updates.
Adjustments are small changes to existing functions. Unused hours lapse at the end of the month. New functions are offered by S class.
Work outside service hours only by agreement; adjustment hours count 1.5 times then.
The minimum term is twelve months; after that the package can be terminated with three months' notice to the end of a month.
Which class fits your project, we clarify in the free first conversation. After that you receive a quote at a fixed price.